Terms of Service

This website is operated by Bunkar Valley, dedicated to bringing the rich tradition of handloom sarees to your fingertips. Throughout the site, the terms “we,” “us,” and “our” refer to Bunkar Valley, and by using our website, you, the visitor, engage in our “Service.” Access to this site and its tools, information, and services is granted to you, subject to your agreement to all of the following terms, rules, and notices.

By accessing our site and/or purchasing our curated handloom products, you agree to abide by these Terms of Service (“Terms”) and any other terms and conditions referenced or linked on this site. All the visitors and users of the site are bound by these terms, including but not limited to browsers, customers, vendors, merchants, and content contributors.

Kindly review these Terms thoroughly before accessing or using our website. By accessing any part of this site, You acknowledge that you accept and understand these terms. If you do not agree, you should not access or use any part of our website or services.

At Bunkar Valley, we continuously strive to enhance our offerings and improve your shopping experience. As such, we may update our Terms of Service to reflect new features, tools, or regulatory changes. Any new additions to our platform will automatically be subject to these Terms. We reserve the right to modify or amend any part of the Terms of Service by posting updates on this page. We advise checking this page frequently to remain informed of any updates. By continuing to use the site, you acknowledge and accept any changes made.

Our online store is hosted through WordPress, providing us with the digital infrastructure necessary to showcase and sell our range of handloom sarees and related products. The platform enables us to offer secure transactions, personalized shopping experiences, and smooth service delivery to our valued customers. We aim to provide an authentic and seamless E-Commerce experience that respects the heritage of the handloom tradition while embracing modern technology.

When using our website, you agree to use it responsibly and legally. You shall not misuse our services, interfere with their normal operation, or attempt to gain unauthorized access to any part of our website. We maintain the right to suspend or terminate access for any users who breach these Terms.

Changes of Terms

At Bunkar Valley, we are committed to transparency and clarity in our policies. We reserve the right to revise or change these Terms of Service at our discretion to align with updates in our services, business practices, or compliance obligations. Should we make significant changes, we will provide a minimum of 30 days’ notice before the changes become effective, giving you ample time to review and understand the updates.

We define a “significant change” as one that impacts your rights, obligations, or the service features you rely on. Our decision on what constitutes a significant change will be made based on the nature and impact of the modification.

By choosing to continue accessing or using our services after these updated Terms take effect, you are expressing your agreement to the new terms. If you do not accept the updated Terms, you may discontinue using our services without any penalties.

User Eligibility

At Bunkar Valley, we welcome all enthusiasts of traditional handloom sarees. However, to maintain a safe and secure shopping environment, our services are available only to individuals who are 18 years of age or older. By visiting our website and accepting these Terms, you confirm that you satisfy the required age criteria.

We value the heritage and craftsmanship behind our products, and to ensure a responsible and respectful shopping experience, we require all users to verify that they are of legal age to make purchases and engage with our platform. If you are under 18, we kindly ask that you explore our offerings with the supervision of a guardian.

User Accounts

Account Creation

When you sign up with Bunkar Valley, you are becoming part of a community that appreciates the artistry of handloom sarees. To provide a seamless and customized shopping experience, we ask that the information you provide during account creation is accurate, complete, and up-to-date. Providing inaccurate or outdated information may lead to the suspension or termination of your account, as it prevents us from delivering the quality service you deserve.

Account Responsibilities

Your account is your gateway to exploring the world of handloom sarees with ease, and maintaining its security is a shared responsibility. You are accountable for ensuring the privacy of your login credentials, including your password and account details, and ensuring that access to your account is restricted to yourself. We suggest creating a strong password and updating it regularly to ensure your security.

You recognize and accept responsibility for all activities conducted under your account, whether these actions are performed by you or someone else using your credentials. If you become aware of any unauthorized access or suspect a security breach, please contact our support team immediately so we can take the necessary steps to protect your account and information.

Products and Services

Product Descriptions

At Bunkar Valley, we endeavor by providing you with an authentic and transparent shopping experience. We take great care in describing our handloom sarees, including their origin, fabric details, craftsmanship, and care instructions. Each product page is crafted to give you insight into the story behind the saree and its unique features. However, while we strive for accuracy, there may be slight variations or discrepancies due to the handmade nature of our products and the limitations of digital representation. As such, we do not guarantee that all descriptions or other content on our website are completely accurate, complete, or free from errors. We invite you to contact our customer service team if you have any questions or require additional information about a product.

Product Availability

Our handloom sarees are crafted by skilled artisans, and their availability is often dependent on the time required for weaving and the availability of materials. Due to the exclusive and limited nature of these products, some items may become unavailable quickly. We reserve the right to discontinue any product at any time, including those that are one-of-a-kind or part of limited collections. In such cases, we strive to update our product listings promptly. If a product you are interested in is no longer available, we may be able to offer similar recommendations or provide information about upcoming collections.

Pricing

Our prices reflect the intricate craftsmanship and quality of our handloom sarees, and we work hard to offer fair and competitive rates. Prices for our products may be adjusted without prior notice to reflect changes in production costs, materials, or market conditions. We also retain the right to alter, suspend or discontinue any part of our services, including product pricing or availability, at any time without notice. Any such modifications will not affect purchases made prior to the change. Bunkar Valley is not responsible to you or any third party for any changes, price adjustments, or discontinuation of products or services.

Color and Texture

We understand that colors and textures are essential when selecting a saree, and we aim to showcase our products as accurately as possible. Each photograph and description is carefully curated to reflect the true appearance of the saree. However, the handmade nature of our products means that slight variations in texture and pattern are to be expected, making each piece truly unique. Additionally, please note that the colors and textures you see on your screen may vary slightly from the actual product due to variations in monitor settings, lighting, and display technologies. While we make every effort to minimize these variations, we cannot guarantee that your device’s display accurately represents the product. For a more personalized experience, you are welcome to contact us for additional details or guidance before making a purchase.

Orders and Payments

Orders Acceptance

At Bunkar Valley, we appreciate every purchase as a vote of confidence in our craftsmanship. When you place an order with us, it is considered an offer to buy the selected product(s). Please note that while we make every effort to fulfill your order promptly, all orders are subject to our acceptance and availability. We reserve the right to accept or decline any order at our discretion. In some cases, such as if the product is out of stock, if there is an issue with the payment method, or if we detect unusual activity, we may choose to cancel the order without providing an explanation. Rest assured, any payments made for such orders will be fully refunded.

Payment Terms

To make your shopping experience smooth and convenient, Bunkar Valley accepts multiple payment methods, including credit cards, debit cards, bank transfers, and more. Payments must be received and processed by us before the order is confirmed. All payments are to be made in Indian Rupees (INR). You will receive a confirmation of your order once the payment has been successfully processed, and only after this confirmation will the order be considered accepted and ready for fulfillment. If any issues arise during the payment process, our customer service team is available to assist and ensure your order proceeds as smoothly as possible.

Taxes

As a customer, you are responsible for covering all relevant taxes, duties, and fees associated with your purchase. Taxes may differ depending on your location and the types of products you purchase. Bunkar Valley ensures transparency in these charges, and they will be clearly indicated at checkout. It is important to settle these charges promptly using a valid payment method. If your payment method is unsuccessful or your account remains overdue, we reserve the right to utilize alternative collection mechanisms to recover the owed amount. This may include reattempting payment or reaching out to you directly to resolve the matter.

Shipping and Delivery

Shipping Costs

Shipping charges are assessed according to the delivery destination, product weight, and dimensions. These costs are automatically calculated and displayed during checkout, ensuring you have a clear understanding before completing your purchase.

Delivery Times

We strive to provide precise delivery estimates during the checkout process, factoring in your location and product availability. While we make every effort to deliver within the estimated timeframe, there may occasionally be delays due to unexpected circumstances, including weather conditions or logistical challenges. While we work to resolve any delays promptly, Bunkar Valley is not liable for these occurrences.

Risk of Loss

Ownership and risk of loss transfer to you once the order is handed over to the carrier. We suggest monitoring the tracking information we provide and contacting the carrier directly for any delivery issues or concerns.

Returns, Refunds and Exchanges

Return Policy

At Bunkar Valley, your satisfaction is our priority. Within 14 days after the delivery we accept the returns, provided they are in their original condition and packaging. Please be aware that custom orders cannot be returned unless they arrive damaged. To start a return, please reach out to our customer service team for instructions on how to proceed.

Once returned item is recieved, it will be subjected to a thorough inspection to confirm it meets our return requirements. Refunds will be processed to the initial payment method originally used for the purchase. Please allow up to 10 business days for the refund to show up in your account, as processing times can differ based on your bank or payment provider.

Exchanges

We gladly offer exchanges for items of equal or lower value within 14 days of delivery. If you likely to exchange a product, please contact our customer service team for assistance. Please be conscious that any modifications to the price and additional shipping fees related to the exchange are your sole liability.

Product Care and Maintenance

At Bunkar Valley, we believe that proper care and maintenance of your handloom sarees are essential to preserving their beauty and longevity. Each product you purchase comes with specific care instructions tailored to its unique materials and craftsmanship.

To help you maintain your saree in pristine condition, please refer to the care label attached to each product. Common care instructions may include:

Washing: We suggest handwashing your sarees in cold water using a gentle detergent to avoid any damage. Keep away from bleach and strong chemicals, as they can impact the fabric’s color and quality.
Drying: Always air dry your sarees away from direct sunlight to prevent fading. If necessary, gently reshape the saree while it is still damp to maintain its original form.
Ironing: Use a low-temperature setting when ironing. Place a thin cloth between the iron and the fabric to avoid direct contact, which can damage delicate threads.
Storage: Keep your sarees in a cool, dry location. We recommend using breathable cotton storage bags to protect them from dust and moisture. To avoid stretching, don’t hang them for extended periods of time.

Please note that failure to follow the care instructions provided may void any applicable warranty on your product. Bunkar Valley is not responsible for any damage resulting from improper care, misuse, or neglect of our products. If you have any questions regarding the care of your saree or need further assistance, our customer service team is here to help.

By taking the time to properly care for your handloom sarees, you can enjoy their beauty and craftsmanship for years to come.

Intellectual Property Rights

Service Content

The content, features, and functionality of the Bunkar Valley website and associated services are the exclusive property of Bunkar Valley and its licensors. This includes, but is not limited to, our original text, graphics, logos, designs, and any software utilized on our platform. All elements of the Service are safeguarded by applicable copyright, trademark, and other intellectual property regulations both in India and globally. Improper use of any trademarks, service marks, or trade dress associated with Bunkar Valley is strictly prohibited without prior written consent from us. This includes, but is not limited to, using our brand elements in connection with any products or services that are not offered by Bunkar Valley.

User Content

When you contribute content to public areas of our Service—such as comments, reviews, or any user-generated material—you grant Bunkar Valley a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, modify, publish, translate, disseminate, and showcase such content worldwide. This means that we can share, adapt, or use your contributions in any way we see fit, without any obligation to compensate you.

We welcome our users to share their experiences and opinions, but we also ask that you only submit content that you own or have permission to share. By posting content, you confirm that it does not infringe on the rights of any third parties and complies with our community guidelines. If you have any concerns about your contributions or the use of our intellectual property, please contact our customer service team for assistance.

Prohibited Uses

Your use of the Bunkar Valley website and services must be lawful and in compliance with these Terms. By using our Service, you agree not to engage in any of the following activities:

Legal Compliance: You must not use the Service in any way that contravenes applicable local, national, or international laws and regulations. This encompasses, but is not limited to, laws concerning data protection, intellectual property, and consumer rights.
Unsolicited Communications: You are prohibited from transmitting or soliciting any form of unsolicited advertising or promotional content, includes but not limited to “junk mail,” “spam,” and “chain letters,” or any other similar forms of solicitation that may disrupt our services or annoy our users.
Impersonation: Do not impersonate, or attempt to impersonate, Bunkar Valley, any of our employees, other users, or any other individual or entity. This includes falsely representing your association with any individual or organization.
Infringement and Harmful Activities: Participating in activities that encroach upon the rights of others is strictly prohibited. This includes, but is not limited to, actions that are illegal, threatening, deceptive, or harmful in nature. You must not use the Service for any unlawful purpose or in connection with any illegal, fraudulent, or harmful activities.
Disruption of Services: You agree to use the Service in a professional and responsible manner. You will not do anything that could harm the Service, Bunkar Valley, or others. This encompasses, but is not limited to, unauthorized access, illegal or harmful activities, violating intellectual property rights, harassment, threats, or compromising security. By using the Service, you are responsible for your own actions and any consequences.

Violating these prohibited uses may result in the suspension or termination of your access to the Service. We reserve the right to investigate and pursue suitable legal action against anyone who violates these Terms.

Electronic Agreement

This Terms of Service constitutes an electronic record as defined under the Indian Information Technology Act, 2000, and the relevant rules and amendments concerning electronic records in various statutes. This electronic record is generated by our computer systems and does not necessitate physical or digital signatures.

This document outlines the Terms of Service for Bunkar Valley, which is published in compliance with Indian law, including the Information Technology Act, 2000, as amended. These terms govern your access to and use of the Bunkar Valley platform. By using the platform, you agree to be bound by these terms.

The Bunkar Valley platform is a valuable resource that grants you access to a broad array of information and services. We are committed to providing you with a safe and enjoyable experience. However, in order to maintain the integrity of the platform and protect the rights of all users, we have established certain rules and guidelines that you must follow.

These terms of service are designed to protect the rights of Bunkar Valley and its users. They also help to ensure that the platform is used in a responsible and ethical manner. By using the platform, you consent to adhere to these terms.

If you have any questions about these terms of service, please do not hesitate to contact us.

Limitation of Liability

To the highest degree allowed by applicable law, Bunkar Valley, along with its directors, employees, partners, agents, suppliers, and affiliates, shall not be responsible for any indirect, incidental, special, or consequential damages resulting from or related to your use of our services. This encompasses, but not limited to, damages resulting from:

Service Access Issues: Any difficulties you may encounter in accessing or using our Service, or your inability to access or utilize it for any reason.
Third-Party Actions: Any actions, conduct, or content provided by third parties while using our Service. We are not responsible for the accuracy, reliability, or legality of any third-party content.
Information Obtained from the Service: Any loss or damage suffered due to reliance on information obtained through our Service. While we strive to provide accurate and timely information, we cannot guarantee its completeness or suitability for your needs.
Unauthorized Access and Use: Unauthorized access to our servers and/or any personal information stored therein may result in the alteration, disclosure, or loss of your transmissions or content. We utilize rigorous security measures to protect your data, but no system is completely foolproof. By using our services, you do acknowledge and accept the risks related to data breaches.

These limitations are applicable regardless of whether the liability arises from warranty, tort (including negligence), or any other legal principle Bunkar Valley has been advised of the possibility of such damages. In no event shall our total liability exceed the amount you have paid for our products or services, or the maximum amount allowed by law, whichever is less.

By using our Service, you acknowledge that you comprehend and accept these limitations of liability. If you do not agree, we kindly ask you to refrain from using our Service.

Indemnification

By accessing or using the Bunkar Valley Service, you agree to protect, indemnify, and keep Bunkar Valley, as well as its licensors, licensees, employees, agents, contractors, officers, and directors, safe from any and all claims, damages, losses, liabilities, costs (including, but not limited to, reasonable attorney’s fees) that may result from:

Your Usage: Any claims or actions resulting from your use of the Service, whether directly or through another person accessing the Service using your account or password.
Terms Violation: Any breach of these Terms of Service by you or anyone acting on your behalf.
User-Generated Content: Any content that you post, share, or otherwise contribute to the Service, including claims of infringement or violations of rights of any third party.

You agree to promptly notify us of any claims or legal actions arising from your use of the Service, and you will cooperate fully in defending any such claims. Bunkar Valley reserves the right to assume exclusive defense and control of any matter for which you are required to indemnify us, and you agree to assist us in asserting any available defenses.

This indemnification obligation will persist even after you cease using the Service and after these Terms are terminated.

Governing Law

These Terms of Service (“Terms”) shall be construed and governed in accordance with the laws prevailing in the state of (State/Country), disregarding any principles of conflicts of law. By engaging with our Service, you hereby consent to submit to the jurisdiction of the courts located in (City/State) for the resolution of any and all disputes arising from or related to these Terms.

Should Bunkar Valley fail to exercise or enforce any right or provision outlined in these Terms, such failure shall not be deemed a waiver of said right or provision. In the event that any provision within these Terms is determined to be invalid, void, or unenforceable by a court with appropriate authority, both parties agree that the court should strive to interpret the provision in a manner that best reflects the parties’ original intent. All other provisions of these Terms shall remain fully effective and enforceable.

Bunkar Valley retains the right to modify these Terms at its discretion, without prior notification. Your continued utilization of the Service following any modifications to the Terms signify your acceptance of those changes. It is incumbent upon you to periodically check these Terms to remain aware of any updates or alterations.

Dispute Resolution

Informal Resolution

In the event that you have a dispute with Bunkar Valley, we invite you to contact us directly. We are dedicated to understanding your concerns and will strive to find a satisfactory resolution through open communication.

Arbitration

If the dispute cannot be resolved through informal means, both you and Bunkar Valley agree to present the matter to final and binding arbitration. This process will be governed by the applicable arbitration laws and rules, except as specified in the Exceptions to Arbitration Agreement section below.

Exceptions to Agreement to Arbitrate

You or Bunkar Valley may choose to pursue claims in small claims court, provided that the claims meet the eligibility requirements, either in [Your State/Country] or in any county in the United States where you reside or are employed.

No Class Actions

Any disputes that arise between you and Bunkar Valley must be resolved on an individual basis. You agree not to initiate or participate in any class, consolidated, or representative action against us, nor will you act as a plaintiff or class member in any such proceeding.

Bunkar Valley retains the right to terminate or suspend your account and limit access to our Service. at any time, without prior notice or liability, and at our sole discretion. This action may be taken for any reason, including but not limited to violations of these Terms of Service.

Should you decide to terminate your account, you may do so by simply discontinuing your use of the Service.

All provisions of these Terms that, by their nature, should remain in effect after termination shall do so, including but not limited to ownership rights, warranty disclaimers, indemnification clauses, and limitations of liability.